At our I Info Soft Technology, we are committed to providing high-quality services to our users. However, we understand that there may be instances where a user may need to request a refund for a purchase made on our website. This refund policy outlines the circumstances under which we will issue refunds and the procedures for requesting a refund.
Refund Eligibility We offer refunds for our products and services under the following circumstances:
- 1. Duplicate payment: If a user has been charged twice for the same product or service, we will issue a refund for the duplicate payment.
- 2. Technical issues: If a user experiences technical issues that prevent them from accessing or using our products or services, we will issue a refund upon verification of the issue.
- 3. Dissatisfaction with product or service: If a user is not satisfied with our product or service, we offer a refund within 4 days of the purchase date. Refunds for dissatisfaction with our product or service will only be issued if the user has made a reasonable effort to work with our customer support team to resolve the issue.
Refund Procedure To request a refund, users must contact our customer support team at [email protected]
within the eligible refund period. The user must provide the following information:
- 1. Name and email address associated with the purchase
- 2. Order number
- 3. Reason for requesting a refund
We will review the refund request and notify the user of our decision within 2 days. If the refund request is approved, we will issue the refund to the original payment method within 2 days.
Exceptions We reserve the right to deny refund requests in the following circumstances:
- 1. Fraudulent activity: If we suspect fraudulent activity, we may deny a refund request and report the activity to the appropriate authorities.
- 2. Non-refundable products or services: Some of our products and services are non-refundable, and we will clearly indicate this at the time of purchase.
- 3. Violation of terms and conditions: If a user violates our terms and conditions, we may deny a refund request.
Changes to this Policy We reserve the right to update this refund policy at any time, without notice. Users will be notified of any changes by a notice on our website.
Contact Us If you have any questions or concerns about this refund policy, please contact us at [email protected]